KYC Policy

1. What is KYC?

KYC, or Know Your Customer, is the process of confirming that you are who you say you are. At BDG PLAY, KYC protects your account from fraud, ensures you meet the minimum age of 18, and allows us to meet our legal and regulatory obligations. It is a standard, one-time process for most players.

2. Why We Verify

Verification benefits you as much as it protects the platform. It prevents anyone else from impersonating you or withdrawing your funds, it helps us combat underage play and financial crime, and it enables us to release your withdrawals quickly and safely. A verified account is a secure account.

3. Accepted Documents

To complete KYC, we typically ask for:

• Proof of identity \u2014 a valid government-issued photo ID such as a passport, Aadhaar, PAN or driving licence.
• Proof of address \u2014 where required, a recent utility bill or bank statement showing your name and address.
• Proof of payment \u2014 in some cases, confirmation of the payment method used, to ensure it belongs to you.

Documents should be clear, in full colour, valid and unedited. Blurred, cropped or expired documents will delay verification.

4. The Verification Process

Upload your documents through the secure verification section of your account. Our team reviews submissions promptly and will notify you once your account is verified, or let you know if anything needs to be re-submitted. All uploads are encrypted in transit and at rest.

5. Timing & Tips

We recommend completing KYC soon after registering rather than waiting until your first withdrawal \u2014 that way, your payout is never held up by verification. To speed things along, make sure your name and details on your documents exactly match those on your account, and photograph documents in good lighting on a flat surface.

6. How Your Data is Protected

Your verification documents are handled in line with our Privacy Policy. They are encrypted, access is strictly limited to authorised staff, and they are retained only for as long as the law requires. We never share them except with trusted verification partners and regulators where legally obliged.

7. Contact

If you have questions about verifying your account or need help uploading documents, our support team is available 24/7. You can also email support@bdgplayz.club and we will guide you through it.